SHIPPING

Thank you for visiting and shopping at ArtskingCrystal, following are the terms and condition that constitute our shipping policy.

Shipment processing time

Order will ship within 2-3 business days, often sooner. During high-volume sales periods, your order may take up 5 business days to ship. We appreciate your patience for our small business.

Please note that we do not ship on weekends or China holidays.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping time

Standard shipping: 7-30days

It depends on your location and your local postal office. Sometimes the local delivery takes even longer time than the shipment from China to your country. Don’t worry, rest assured and contact us if it takes longer than you expected! We’ll do our best to make sure it arrives on time.

Due to the Covid-19 pandemic, you may experience delivery delays but we are committed to getting your order to you as soon as possible.

All customs and duty fees are the customer's responsibility to pay. Duties and taxes vary by country. Please contact your local customs office if you have any questions regarding the duty fee for your order. Shipping costs are non-refundable, which includes returns, package rejection upon arrival and/or failure to pay duty fees.

If a package is returned to us due to the customer refusing to pay duties, the customer is responsible for the duty fees of import back to us. We will refund you for your order minus the duty fees.

Please ensure your address is correct, as ArtskingCrystal cannot be held responsible for any delays or lost packages due to an incorrect address. 

PACKAGE LOST / STOLEN / DAMAGED

If a package has been delivered to the shipping address that you provided at checkout, we are not responsible if that package is lost or stolen after delivery. We understand that having a package taken from your porch is frustrating, however it is the customer's responsibility to know typical delivery times of postal workers in your neighborhood, and make sure someone is home to receive the package.

If your package is lost in transit (very rare) this is the carrier's responsibility. In this case you may reach out to us at artskingttcrystal@gmail.com for assistance.

If you have not received a shipping notification for your order after 30 days, please reach out to us at artskingttcrystal@gmail.com